What is the status of my return?

Absolute transparency of the returns processing status and communication exchange between the supplier and customer with PerFact::RMA (Return Material Authorization)

Sound familiar?

Has your customer returned a product but is not aware of how far the returns process has progressed?

Do you have to spend valuable time explaining the progress of the returns process, which is difficult enough for you to find out, to your customers?

Do you receive returns without coordination and without knowing from which customer the returns originated?

Define the returns process in detail, therefore creating transparency for the process and your customers.

PerFact has the solution!

  • Process design in accordance with your requirements
  • Access via a defined user group, which can be extended at any time
  • Efficient and reliable goods returns
  • Reconfigurable and extendable error catalogue
  • Simple traceability through history documentation
  • Status tracking possible both for internal and external parties

Have a complete overview of the returns process at all times.

The efficient and reliable goods returns with PerFact::RMA provides:

  • Integration of customers and suppliers worldwide
  • Easy creation of accompanying documents for RMA shipments
  • Overview of the returns process via scanner technology
  • Integration of photos, for example for the analysis of defects
  • Exchange of communication with the customer, which can influence the process
  • Analysis of the number and duration of individual process steps

How it works:

  • The return delivery is provided with an RMA / transaction number

  • Supplier and customer always know the status of the processing.

  • The supplier receives information whether the goods
    should be disposed, repaired or sent back.

Added value for you:

  • Interactive system
  • Seamless connection/integration into the existing system landscape
  • Reliability, thanks to the precise definition of the processes
  • Transparency and documentation
  • Time savings, due to less questions from the customer and through the regulated internal process
  • Mobile access from anywhere