What is the status of my return?

Absolute transparency of the returns processing status and communication exchange between the supplier and customer with PerFact::RMA (Return Material Authorization)

Sound familiar?

Has your customer returned a product but is not aware of how far the returns process has progressed?

Do you have to spend valuable time explaining the progress of the returns process, which is difficult enough for you to find out, to your customers?

Do you receive returns without coordination and without knowing from which customer the returns originated?

Define the returns process in detail, therefore creating transparency for the process and your customers.

PerFact has the solution!

Process design in accordance with your requirements
Access via a defined user group, which can be extended at any time
Efficient and reliable goods returns
Reconfigurable and extendable error catalogue
Simple traceability through history documentation
Status tracking possible both for internal and external parties

Have a complete overview of the returns process at all times.

The efficient and reliable goods returns with PerFact::RMA provides:

Integration of customers and suppliers worldwide
Easy creation of accompanying documents for RMA shipments
Overview of the returns process via scanner technology
Integration of photos, for example for the analysis of defects
Exchange of communication with the customer, which can influence the process
Analysis of the number and duration of individual process steps

How it works:

The return delivery is provided with an RMA / transaction number
Supplier and customer always know the status of the processing.
The supplier receives information whether the goods
should be disposed, repaired or sent back.

Added value for you:

Interactive system
Seamless connection/integration into the existing system landscape
Reliability, thanks to the precise definition of the processes
Transparency and documentation
Time savings, due to less questions from the customer and through the regulated internal process
Mobile access from anywhere